Terms of Service

Last updated: 15.11.2026. This is an English translation of our Allgemeine Geschäftsbedingungen (AGB). If the two versions differ, the German version prevails.

1. Scope and provider

These terms apply to the use of ChatScout (website, dashboard and API), provided by seobuddha GmbH, Bahnhofstraße 112, 25451 Quickborn, Germany ("Provider"). Deviating terms of users do not apply.

ChatScout is an independent service and is not affiliated with TikTok or ByteDance.

2. Services

  1. ChatScout stores the chat messages of a verified creator's own TikTok LIVE streams and makes them searchable for that creator (by keywords, people and time ranges). ChatScout also offers rankings about LIVE streams via an API.
  2. The data comes from publicly accessible LIVE streams. The Provider has no influence on TikTok. It does not guarantee that the collected data is complete or that the service is available without interruption. Changes at TikTok may limit features.
  3. Chat messages are deleted automatically after 30 days.

3. Account and verification

  1. Sign-in works via "Login with TikTok". Each person may only sign in with a TikTok account that they control themselves or for which they are authorized (e.g. as an agency with the creator's authorization).
  2. Chat data is only collected for the verified account and only shown to it.
  3. API keys must be kept secret. If misuse is suspected, the key must be revoked in the dashboard.

4. Packages, term and prices

  1. Access is offered as packages with a fixed term (usually 7 days) and a daily request quota. A package ends automatically when its term expires. It does not renew and does not need to be cancelled.
  2. A free trial may be offered without any entitlement to its continuation.
  3. Currently, only a free trial is available. For future paid packages, the prices and payment terms shown at the time of booking apply.

5. Right of withdrawal for consumers

No paid services are currently offered. Before introducing paid packages, we will provide consumers with withdrawal instructions and a model withdrawal form.

6. Users' obligations

  1. ChatScout may only be used for moderation, community management and analysis of one's own stream. In particular, it is prohibited to use data to harass, expose, stalk or reveal the identity of people ("doxxing"), and to pass on or publish third parties' chat data without a legal basis.
  2. Creators inform their viewers in a suitable way (e.g. in their profile description or chat rules) that chat messages are stored for moderation. They handle viewers' requests for access or deletion themselves or forward them to the Provider. Messages of individual people can be deleted in the dashboard or via the API.
  3. The API may only be used within the booked quota. Automated circumvention of limits is not permitted.

7. Data processing on behalf

Where the Provider processes chat messages on behalf of a creator, the creator is the controller and the Provider is the processor within the meaning of Art. 28 GDPR. The Provider makes a data processing agreement available on request at info@seobuddha.de.

8. Suspension and termination

The Provider may suspend access if users violate these terms or applicable law, or if there is a reasonable suspicion of this. Fees already paid for the suspended period are not refunded in the case of a culpable violation. Users can have their account deleted at any time (info@seobuddha.de).

9. Liability

  1. The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee given.
  2. In the case of a slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance users may regularly rely), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

10. Changes

The Provider may change these terms with effect for future packages. For packages already booked, the terms in force at the time of booking apply.

11. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive them of the protection of mandatory consumer protection provisions of their country of residence. If the user is a merchant, the place of jurisdiction is the Provider's registered office. Should any provision be invalid, the rest of the contract remains valid.